1. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
30 Days return and exchange policy of Starvirocker
Returns are allowed within 30 days from the day the items are delivered. We do not wish to reject a customer; therefore, we ensure the safety, comfort and welfare of our customers across the globe. In a situation whereby the item you received is not in a good condition and the fault is arising from Starvirocker, you will be entitled to a return and exchange for another item of the same description, value and quality.
Also, if we sent by mistake, a wrong item which is totally different from the item you ordered, we will be glad to accept such item in exchange for the correct item of the same size and quality. Note: Item must be returned new with the tag within 30 days from the day the item is delivered, if not, you will not be eligible for an exchange.
Shipping for exchange
Initial shipping fee is non-refundable
If we send a wrong item to you, we will be responsible for the shipping for exchange fees. Otherwise, we will not be responsible for the exchange shipping fees if we delivered the right item as you have ordered but you wish to return the item for personal reasons. In this case, it is the customer who pays for shipping for exchange. Any fees attracted to the shipping exchange process will be taken care of by the customer.
If a delivered order is rejected by a customer or not delivered as a result of a wrong address, 25% restocking fees will be charged.
We understand that plans change and you may need to cancel your order with us. Please, note that, according to the law, you are to inform us before the shipments. Therefore, if you need to cancel an order, you must inform us through Contact Us page 48 hours before the shipment time. However, if the order has been processed before we receive your cancellation request, we will charge 15% restocking fees.
If your order has been shipped but you have not received the item and you need to cancel the order, you should be aware that 15% restocking fees will be charged. Since we shipped the item already, you will have to receive the item first and then send it back to us before we can process you return request.
How to request an exchange
Products with defects must be returned within 30 days from the day of receipt to be qualified for an exchange. We may deny any exchange request if the defect item is not returned within the stipulated period. Kindly send your return request with the image of the defect item to [email protected] Once your request is received and inspected, we will send you an email to notify you that we have received your request. We will also send you an email to let you know if we have approved your return request and the process of shipment afterwards.
Why we may deny your return and exchange request
In the event that the item we delivered is identical and similar to the depiction as ordered and paid for, there is usually no commitment to give an exchange in circumstances like the following:
1. You don’t need the item after you have received, used and damaged it already
2. The item did not meet your desires after you have used it for sometime
3. You ordered the item by mistake but you have enjoyed it
4. You knew the item was faulty when you received it but never informed us until usage